Refund policy
Return & Refund Policy
Last Updated: 12-07-2026
At SheeNee Studios, customer satisfaction is our priority. We want you to shop with confidence, and we're committed to resolving any issues with your order fairly and promptly. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
You may be eligible for a return, replacement, or refund if:
- You received a damaged product.
- You received a defective product.
- You received the wrong item.
- Your order arrived with a manufacturing defect.
- Your order differs significantly from what was ordered.
To qualify, the issue must be reported within 4 days of receiving your order.
To help us process your request, please provide:
- Your order number
- Clear photographs of the product
- Photos of the packaging (if applicable)
- A brief description of the issue
2. Return Timeframe
Return requests must be submitted within 4 days of the delivery date.
Requests received after this period may not be eligible for a return, replacement, or refund unless required by applicable law.
3. Print-on-Demand Products
As our products are custom-made specifically for each order, we generally do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect color selected during purchase
- Personal preference
- Orders placed by mistake
- Minor differences in print placement, garment measurements, or color that may occur during the printing process
We encourage customers to review product descriptions, size charts, and order details carefully before completing their purchase.
4. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us at sheeneestudios@gmail.com within 4 days of delivery.
After reviewing your request, we may offer one of the following solutions:
- A free replacement
- A full refund
- A partial refund (where appropriate)
- Another resolution agreed upon with the customer
In most cases, you will not be required to return the damaged or defective item unless specifically requested.
5. Refund Process
Once your request has been reviewed and approved, your refund will be processed to the original payment method.
Refunds are typically processed within 5-7 business days after approval.
Please note that your bank, credit card provider, or payment service may require additional time to post the refund to your account.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
6. Exchanges
If you receive a damaged, defective, or incorrect item, we are happy to offer a replacement where possible.
Exchanges are subject to product availability. If the original product is unavailable, we may offer:
- A similar replacement
- Store credit (if applicable)
- A refund
We do not generally offer exchanges for:
- Incorrect size ordered by the customer
- Color preference changes
- Change of mind
Please refer to our size guide before placing your order.
7. Non-Returnable Items
The following items are generally not eligible for return or refund unless they are damaged, defective, or incorrectly supplied:
- Custom or personalized products
- Print-on-demand apparel produced specifically for your order
- Gift cards
- Digital products or downloadable content (if applicable)
- Clearance or final sale items (if marked as such)
8. Return Shipping Costs
If the return is due to:
- A damaged item
- A manufacturing defect
- An incorrect product sent by us
SheeNee Studios will bear the return shipping costs where a return is required.
If the return is requested for any other reason (where accepted), the customer may be responsible for the return shipping costs unless otherwise stated.
We recommend using a trackable shipping service if you are asked to return an item, as we cannot guarantee receipt of returned packages.
9. Order Cancellations
Because many of our products are made to order, production begins shortly after an order is placed.
You may request to cancel your order before production starts. Once production has begun, cancellation requests generally cannot be accepted.
If you need to modify or cancel your order, please contact us as soon as possible at sheeneestudios@gmail.com.
10. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account or payment method again.
- Contact your credit card company or payment provider, as refunds may take additional time to appear.
- Contact your bank for any processing delays.
If you have completed these steps and still have not received your refund, please contact us at sheeneestudios@gmail.com, and we will be happy to assist you.
11. Contact Us
If you have any questions about returns, replacements, or refunds, please contact us.
SheeNee Studios
Email: sheeneestudios@gmail.com
Business Address: Yavatmal
We aim to respond to all return and refund requests within 48-72 hrs.
Our Commitment
At SheeNee Studios, every product is created with care and made specifically for you. While our print-on-demand process means we cannot accept all returns, we are committed to treating every customer fairly. If something isn't right with your order, we'll work with you to find a prompt and reasonable solution that ensures your shopping experience remains a positive one.